6 channels, one view
Airbnb, Booking.com, Agoda, WhatsApp, Facebook Messenger, and Instagram — all conversations unified.
Every guest message.
One inbox.
Stop switching between Airbnb, Booking.com, WhatsApp, email, and social media. See and reply to all guest messages from a single, unified inbox.
6 platforms. 6 inboxes. Zero peace of mind.
You wake up, open the Airbnb app to check messages. Then switch to Booking.com's extranet. Then WhatsApp. Then Facebook Messenger. Then Instagram DMs. Maybe even Agoda.
By the time you've checked everything, a new message arrived on the first platform. You missed it. The guest is frustrated. Your response time tanks. Your ranking drops.
Managing guest communication across multiple channels isn't just exhausting — it's costing you bookings and reviews.
One inbox for every channel.
SympleHost's Unified Inbox brings all your guest communication into a single view. Airbnb messages, Booking.com inquiries, WhatsApp conversations, Facebook Messenger chats, Instagram DMs, and Agoda messages — all in one place.
Every message shows the guest's name, booking details, property, and platform of origin. You can reply from the same inbox, and your response goes back through the original channel. Guests never know you're using a different tool.
Turn on AI Autopilot mode, and Amy AI handles routine questions automatically. You only step in for messages that need a human touch.
What it does.
AI Autopilot mode
Let Amy AI respond to routine guest questions automatically. Toggle autopilot on or off per conversation or globally.
Guest context sidebar
See the guest's booking details, property, check-in/out dates, and past communication history alongside every message.
Quick replies & templates
Save commonly used responses as templates. Insert them with one click and personalize before sending.
Platform filtering
Filter messages by channel, property, or status to focus on what matters most right now.
Real-time sync
Messages sync in real-time via WebSocket connections. No refresh needed — new messages appear instantly.
Why a built-in inbox beats standalone tools.
Tools like Guesty or Hospitable offer messaging, but they typically support fewer channels, don't include WhatsApp, and charge extra for AI features. SympleHost's Unified Inbox is different because every message is automatically connected to:
- The guest's profile and booking history
- The property's details and house rules
- The calendar for availability context
- Amy AI for intelligent auto-responses
- Operations for task coordination
When a guest asks about early check-in, you don't just see their message — you see their booking, the cleaning schedule, and the property's availability in one glance. No separate messaging subscription needed. It's all part of SympleHost.
How it works.
- 01
Connect your channels
Link your Airbnb, Booking.com, VRBO, WhatsApp, Gmail, Facebook, and Instagram accounts through guided setup.
- 02
All messages flow in
Every guest message appears in your unified inbox with the channel icon, guest details, and booking context.
- 03
Reply or let AI handle it
Respond directly from the inbox (replies go back through the original channel) or enable AI Autopilot to handle routine questions automatically.
Never miss a guest message again.
Unify 7 communication channels into one powerful inbox. Start your free trial today.