Five payment gateways
Stripe, HitPay, Xendit, Doku and Razorpay. Connect the one that operates in your market and switch whenever you need to.
Take payment where
you actually operate.
Most property software assumes you take cards in dollars. SympleHost connects Stripe worldwide and HitPay, Xendit, Doku and Razorpay across Southeast Asia and India — so a guest pays the way they normally pay, and the money lands in your account, not an OTA's.
Your guests don't pay with an American credit card.
You have built a direct-booking page. Then you discover the payment processor your software supports does not operate in your country, or does not accept the bank transfer, e-wallet or UPI payment your guests actually use. So the booking falls back to an OTA, and you pay the commission after all.
The workaround is worse: take the reservation, message the guest your bank details, wait, check the account, mark it paid by hand, and hope nobody forgets. Every one of those steps is a place a booking goes cold.
Five gateways, one checkout.
Connect the gateway that works where you are. Stripe covers 44 countries. HitPay and Xendit cover Singapore, Malaysia, Indonesia, the Philippines, Thailand and Vietnam. Doku is there for Indonesia, Razorpay for India. Your guest sees one checkout; you see one reservation.
The money side does not stop at the card. Security deposits are held, released and reconciled against the booking. Bank transfers and cash get recorded against the reservation instead of living in your head. Fees and taxes are yours to define. Cancellations refund against the policy you set, not a policy someone else set for you. If a guest would rather pay you directly, you can share your own payment instructions instead of a gateway — the reservation still tracks it.
And because it is the same system as your calendar and your inbox, a payment failure is not a mystery in another tab — it shows up on the booking.
Which gateway, and where.
The question that decides whether direct booking works for you at all. Availability follows the country your account is set up in.
Stripe
Worldwide
- Available in
- 44 countries across the Americas, Europe and Asia-Pacific
- You connect with
- Your Stripe account
- Before it goes live
- Ready once connected
HitPay
Southeast Asia
- Available in
- Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam
- You connect with
- API keys from HitPay
- Before it goes live
- Ready once connected
Xendit
Southeast Asia
- Available in
- Indonesia, Philippines, Vietnam, Thailand, Singapore, Malaysia
- You connect with
- API keys from Xendit
- Before it goes live
- Add the webhook URL in Xendit
Doku
Indonesia
- Available in
- Indonesia
- You connect with
- Client ID and secret key from Doku
- Before it goes live
- Add the webhook URL in Doku
Razorpay
India
- Available in
- India
- You connect with
- Your own Razorpay API keys
- Before it goes live
- Add the webhook URL in Razorpay
- Stripe's 44 countries are the markets Stripe itself supports for connected accounts; the list is maintained in the platform, not hard-coded on this page.
- Where two gateways cover the same country you choose which to connect — Indonesia, for example, can run on HitPay, Xendit or Doku.
The specifics.
| Payment gateways | 5Stripe, HitPay, Xendit, Doku, Razorpay |
|---|---|
| Connected at once | OneSwitch whenever you need to |
| Test mode | Sandbox and livePer gateway, so you can rehearse a real booking |
| Credential storage | Encrypted at restNever displayed again after saving |
| Offline payments | SupportedShare your own payment instructions instead of, or alongside, a gateway |
| Security deposits | Hold, release, reconcile |
| Manual payments | Record and voidBank transfers and cash, against the reservation |
| Fees and taxes | Host-definedSet per property for direct bookings |
| Refunds | Follow your cancellation policyNamed tiers you set yourself |
| Invoices | Localised PDF |
| Zero-decimal currencies | IDR, VND, JPY, KRWRendered without decimals throughout |
| Available on | Every plan |
What it does.
Built for Southeast Asia and India
The local gateways are first-class, not an afterthought — including currencies like IDR and VND that most software renders wrong.
Security deposits
Hold a deposit against a stay, release it after checkout, and reconcile it against the reservation ledger.
Manual payments
Record a bank transfer or cash against the booking, and void an entry when someone fat-fingers it.
Fees, taxes and invoices
Define your own fees and taxes per property. Invoices render as a localised PDF in your guest's language.
Refunds on your terms
Set named cancellation tiers for direct bookings, and refunds follow the policy automatically.
The part nobody shows you until after you've signed up.
Payment support is where property software quietly fails operators outside the US and Europe. Here is what we would want to know before committing:
- Credentials are encrypted at rest and never displayed again after you save them
- Every gateway has a sandbox mode, so you can test a full booking before taking real money
- One gateway is connected at a time — deliberately, so there is never a question about where a payment went
- Xendit, Doku and Razorpay need a webhook URL set in their own dashboard; SympleHost will not mark them live until it sees a verified webhook arrive
- Zero-decimal currencies — IDR, VND, JPY, KRW — render without decimals everywhere, including invoices
None of that is exciting. All of it is the difference between a direct-booking page that takes money and one that just looks like it does.
How it works.
- 01
Pick your gateway
Settings shows the gateways available for your country. Pick the one you already have an account with, or open one.
- 02
Connect it
Stripe connects through your Stripe account. The others take API keys from that provider's dashboard. Xendit, Doku and Razorpay also want a webhook URL pasted into their side.
- 03
Take a test booking
Run a booking in sandbox mode end to end, check the reservation and the invoice, then switch to live.
Payment FAQs
Which payment gateway should I use?
Whichever one operates in your country and you can get an account with. Stripe is the broadest at 44 countries. In Southeast Asia, HitPay and Xendit both cover Singapore, Malaysia, Indonesia, the Philippines, Thailand and Vietnam; Doku is Indonesia-only. In India it is Razorpay. Settings only shows you the gateways available for your country, so the choice is usually short.
Does SympleHost take a cut of my bookings?
No. Direct bookings carry no booking fee from us — you pay your gateway's processing fee and nothing else. That is the entire point of taking the booking directly rather than through an OTA.
Can I connect more than one gateway?
One at a time, by design. Two live gateways means an ambiguous answer to "where did this payment go?", which is the last thing you want when reconciling. You can switch gateways whenever you need to.
Can I take bank transfers or cash?
Yes. Record the payment against the reservation manually and it behaves like any other payment for reporting and invoicing. If you record one by mistake you can void it rather than leaving a wrong number in your books.
How do security deposits work?
A deposit is held against the stay, released after checkout, and reconciled against the reservation ledger, so the amount held and the amount returned are both attached to the booking rather than tracked separately.
Can I test before taking real money?
Every gateway has a sandbox mode. Run a full booking through checkout, check the reservation and the invoice look right, then switch to live.
Get paid in your own market.
Connect a gateway, take a test booking, go live. Start your 30-day free trial.